The Grady EMS Communications Center is a secondary public service answering point (PSAP) receiving all emergency calls through the city of Atlanta and five other Primary PSAPS throughout the state of Georgia. Once received, our EMD trained dispatchers use the International Academies of Emergency Dispatch protocol system to evaluate the patient’s condition and assists in appropriate allocation of resources. We utilize the latest technology in order to facilitate a seamless experience when someone activates 9-1-1.

In order to meet the demands of our community, the Grady EMS Communications Center uses System Status Management (SSM) to strategically position ambulances within the response area, and to manage deployment and staffing patterns. The Grady EMS Communications Center offers structured academic and on-the-job training, requiring employees to maintain certifications in IAED EMD, CPR, and ETC (Emergency Telecommunication Course). An estimated 130,000 emergency calls per year are processed through our Center each year and is a current Accredited Center of Excellence through the IAED.