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Services

When selecting Grady EMS to provide emergency medical services, our communities are not just hiring an Ambulance Company, but an entire health system for pre-hospital care. Grady EMS provides specialized industry specific expertise that includes:

  • Emergency 911 Services
  • Specialty Care Transports (non-emergency transportation solution)
  • Mobile Integrated Health Care
  • EMS Fleet Services
  • EMS Fleet Collision and Remount Services
  • Special Event EMS Coverage
  • Continuing Education
  • National accredited EMS Education Academy
  • Health System Partnerships for transportation management solutions
  • Nationally accredited 911 Dispatch Center

Atlanta 911 Field Operations

The Field Operations division includes all field staff deployed on the ALS and BLS 911 emergency ambulances. The ambulances are deployed using peak-load staffing and system status until deployment. The shifts are 12-hour, 10-hour and 8-hour fixed day schedules. At peak times, Grady deploys 22 ALS, one ALS Special Operations unit, and three BLS units. Grady maintains compliance of a fractal response time metrics as determined by the Region 3 EMS council. In addition to the ambulances, we deploy a District Supervisor and District Commander at all times and an Operations Manager during business hours. When available, an ALS Quick Response Vehicle responds when needed and a paramedic navigator is deployed to assist crews with hospital turn-times.
All units are equipped with GPS tracking to assure the closest unit responds to calls and mobile data terminals to receive call dispatch information. The patient charting is completed on a Toughbook that is integrated into the Computer Aided Dispatch system.

Grady EMS paramedics and EMTs use an extensive sent of Clinical Care Guidelines (Protocols and Standing Orders) approved by the EMS Medical Director. The majority of clinical care guidelines permit standing order medication and skill treatments. Grady EMS carries a full complement of ALS gear, Philips MXR cardiac monitors (12-lead, BP, pulse ox, CO2, temp and QCPR), EZ-IO Drill, Kink Airways as a secondary device and military tourniquets.

We also have operations in:

Specialty Care Transport

Grady EMS, through its non-emergency division, provides all discharge and inter-facility transportation planning for the hospital. SCT transport options include ambulatory vans, wheelchair vans and BLS units for stretcher patients.

The Field Division is one of the ways we’re giving communities better access to the healthcare they need. The goal of this division is to transport patients to hospitals within the Atlanta area and specific Grady clinics through a new program called the Alternate Destination Care Program (ADCP). The ADCP allows field providers to transport stable patients that meet specific criteria to one of Grady’s ambulatory care clinics. The responding ambulance is notified before arrival if the patient meets the EMD code to qualify for the program. Upon arrival, the field provider will complete an assessment and make sure the EMD code is met. Patients who meet the requirements will be offered transport to one of four pre-selected ambulatory clinics. Should the field assessment warrant, the patient will be transported to an emergency department for evaluation.

To learn more about scheduling a non-emergency transport, click here.